Terms of Service

These Terms are a binding agreement between you and Ayan Mishra, a sole proprietor operating Corvid in Massachusetts, United States (collectively, “Corvid,” “we,” or “us”). They apply to the Corvid website, accounts, dashboards, forecasts, regional reports, enterprise workspace, and related services.

By clicking an agreement control, creating an account, accepting an invitation, or using the service after these Terms are presented, you agree to them. You must be at least 18 years old and legally able to enter this agreement. If you use Corvid for an employer, client, or other organization, you represent that you have authority to bind that organization; “you” then includes that organization.

Corvid organizes public, area-level disease, environmental, demographic, vulnerability, healthcare-access, and health-system information. It may display publisher observations, Corvid calculations, model outputs, planning classifications, and generated regional narrative. Sources, dates, geography, evidence mode, and known limitations are part of the output.

Corvid is a planning and research aid. It is not an official government publication, disease surveillance authority, emergency notification system, or guarantee that an outbreak exists or will occur. Public data can be delayed, corrected, suppressed, incomplete, or unavailable. Models can be wrong and past performance does not guarantee future results.

Corvid does not provide medical advice, diagnosis, treatment, triage, patient-specific recommendations, or emergency alerts. It does not calculate an individual's chance of illness and is not intended to replace a clinician, epidemiologist, health department, emergency authority, or your professional judgment. Call 911 or the appropriate local emergency service for an emergency.

Corvid is not intended to be a medical device or to direct time-critical clinical decisions. Do not use it as the sole basis for patient care, diagnosis, treatment, resource rationing, mandatory public-health action, employment, insurance, credit, housing, education, or another decision that produces legal or similarly significant effects for a person.

Do not submit patient records, protected health information, symptoms, diagnoses, treatment information, insurance information, or other identifiable health information. Corvid does not offer a HIPAA business associate agreement and is not designed to act as a covered entity, business associate, electronic health record, or personal health record.

You must provide accurate account information, protect your password and verification codes, use your own identity, and notify us promptly of suspected unauthorized access. You are responsible for activity performed through your account to the extent allowed by law.

Organization administrators control names, team membership, roles, invitations, and saved regions. An administrator may invite only people they are authorized to contact and must keep membership current. Invitation links are confidential, time-limited, and restricted to the invited email address. You may not share an account or invitation link to bypass seat or access controls.

You may change your saved county or permanently delete your account in Account settings. If you own an organization with other members, another administrator must remain before deletion. If you are its only member, deleting your account also deletes that organization workspace and saved regions, subject to limited lawful retention described in the Privacy Policy.

Enterprise access may be provided through a pilot, invitation, or separate written order. An order form, statement of work, or other signed commercial agreement controls only where it expressly conflicts with these Terms. No fee, renewal, or paid subscription applies unless you separately agree to it.

You remain responsible for reviewing reports before sharing or acting on them, confirming source recency, preserving Corvid's evidence and limitation labels, and ensuring your use complies with professional, contractual, and regulatory duties. Corvid reports may not be represented as clinical findings, official government determinations, or guaranteed predictions.

You may not: violate law or another person's rights; upload or transmit individual health data; bypass authentication, entitlements, rate limits, or technical restrictions; share access credentials; introduce malicious code; disrupt or overload the service; probe or scan for vulnerabilities without written authorization; reverse engineer the service except where law expressly permits; use automated access outside published interfaces or limits; scrape personal information; impersonate another person; or use Corvid to discriminate, harass, or cause harm.

You may not use outputs to train or evaluate a competing commercial model or republish a material portion of the service as a substitute for Corvid without written permission. Reasonable quotation, internal analysis, and client work remain permitted when source, uncertainty, and Corvid attribution are preserved.

The Privacy Policy explains how Corvid handles personal information. You are responsible for having authority to provide organization names and teammate email addresses. You retain rights in information you provide. You grant Corvid a limited license to host, process, reproduce, and display that information only as needed to operate, secure, and improve the service and meet legal obligations.

Corvid does not claim ownership of public-source data. You must comply with any source-specific conditions that apply to your downstream use.

Corvid and its licensors retain all rights in the software, models, selection and arrangement of content, reports, visual design, documentation, and branding, excluding public-source data and information you provide. These Terms give you a limited, nonexclusive, nontransferable, revocable right to use the service for its intended purpose while your access remains active.

If you provide feedback, you grant Corvid a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

Corvid depends on public publishers and service providers such as hosting, authentication, database, email-delivery, and security vendors. Their services and linked websites are governed by their own terms and may change or become unavailable. Corvid is not responsible for third-party content, acts, omissions, or availability, but this does not limit obligations we cannot waive by law.

The service may change, experience errors, or be interrupted. We may add, change, limit, suspend, or discontinue functionality for security, legal, source-availability, product, or operational reasons. We may suspend or terminate access when we reasonably believe an account violates these Terms, creates risk, or is required to be restricted by law.

You may stop using Corvid at any time and may delete your account. Sections that by their nature should survive, including ownership, disclaimers, liability limits, indemnity, dispute terms, and lawful retention, survive termination.

To the maximum extent permitted by law, the service and all outputs are provided “as is” and “as available.” Corvid disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, completeness, uninterrupted operation, and any warranty arising from course of dealing or usage of trade.

Corvid does not warrant that a source is current, that a forecast or classification will be correct, that every geography or disease has coverage, that the service will meet a particular professional or regulatory requirement, or that defects will be corrected immediately. You are responsible for independent review and for maintaining appropriate professional, operational, and emergency safeguards.

To the maximum extent permitted by law, Corvid and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, data, or opportunities; business interruption; procurement of substitute services; or decisions made from delayed, missing, revised, public-source, generated, or forecast data.

To the maximum extent permitted by law, Corvid's aggregate liability arising from or relating to the service or these Terms will not exceed the greater of (a) the amount you paid Corvid for the service during the 12 months before the event giving rise to the claim or (b) US $100.

These limits apply regardless of legal theory and even if a remedy fails of its essential purpose. They do not exclude or limit liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, or any right or remedy that applicable law does not allow to be excluded or limited. Some jurisdictions do not permit certain exclusions, so portions of this section may not apply to you.

If you use Corvid for a business or organization, to the extent permitted by law, that organization will defend, indemnify, and hold harmless Corvid and its operator from third-party claims, damages, liabilities, costs, and reasonable legal fees arising from the organization's unlawful use, information it provides, material breach of these Terms, or representation of Corvid outputs as clinical advice or guaranteed findings. This obligation does not apply to an individual acting solely in a personal or household capacity, or to the extent a claim results from Corvid's own unlawful conduct.

Please read this section carefully. It requires most disputes to be resolved through individual binding arbitration and waives jury trial and class proceedings. You may opt out within 30 days as described below.

Informal resolution first

Before filing a claim, the complaining party must send a written notice describing the account email, facts, requested relief, and contact information to legal@corvid.health. The parties will try in good faith to resolve the dispute for 30 days. A limitations period is tolled during that 30-day period where law permits.

Individual arbitration

Except for eligible small-claims matters and claims seeking only injunctive relief for unauthorized access or misuse of intellectual property, any dispute arising from or relating to Corvid, these Terms, or the relationship between the parties will be resolved by binding individual arbitration administered by the American Arbitration Association under the rules applicable to the dispute. The Federal Arbitration Act governs this agreement to arbitrate. The arbitrator may award any individual remedy a court could award and will issue a reasoned written decision. Hearings may occur by video, telephone, written submission, or in the county where you live when the applicable rules require.

Consumer fees will be allocated under the AAA Consumer Arbitration Rules. Corvid will not seek its legal fees from a consumer unless the arbitrator finds the claim frivolous or brought for an improper purpose. Either party may bring an individual claim in a court of competent small-claims jurisdiction.

No class proceedings

Disputes must be brought only in an individual capacity. Neither party may participate in a class, collective, consolidated, representative, or private-attorney-general proceeding in arbitration. If applicable law prohibits arbitration of a request for public injunctive relief, that request will be severed and decided by a court after the remaining individual claims are arbitrated.

Thirty-day opt-out

You may opt out of arbitration and the class waiver by emailing legal@corvid.health within 30 days after you first accept this version of the Terms. Include your full name, Corvid account email, and the statement “I opt out of the arbitration agreement.” Opting out will not affect service access or other provisions of these Terms. An opt-out applies only to the account identified in the notice.

Court proceedings

For a dispute not subject to arbitration, each party waives a jury trial to the extent permitted by law. The claim must be brought in a state or federal court with jurisdiction in Massachusetts, except where applicable consumer law permits another forum. Nothing in these Terms prevents either party from seeking emergency injunctive relief or reporting a matter to a government agency, and a government agency may seek relief where authorized.

Massachusetts law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. This choice does not deprive a consumer of mandatory protections of the jurisdiction where they live, including California or Massachusetts consumer rights.

These Terms, the Privacy Policy, and any applicable written enterprise order are the entire agreement about the service. If a provision is unenforceable, it will be enforced to the greatest lawful extent and the remainder stays effective. A failure to enforce a provision is not a waiver. You may not assign this agreement without our written consent; Corvid may assign it in connection with a reorganization, financing, sale, or transfer of the service, subject to applicable law.

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Headings are for convenience. “Including” means “including without limitation.”

We may update these Terms as the service or law changes. Material changes will be identified by a new effective date and presented for affirmative acceptance before protected product access continues. Changes do not retroactively alter a dispute that arose before the new version took effect unless both parties agree.

Questions, legal notices, and arbitration opt-outs may be sent to legal@corvid.health. Do not include passwords, patient records, or other sensitive health information.